Introduction

Student First Group Limited (“we”, “our”, or “us”) takes the security of and our legal responsibilities around your personal data seriously. This statement explains relevant information about our processing of your personal data collected via this Website.

Personal data is any information relating to an identified or identifiable living person. We process personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ.

Information we collect

Staff

We collect personal data about our personnel as part of the administration and management of our business activities. Employees should refer to the Employee Handbook. 

Visitors to the Website

Visitors to our website are in control of the personal data shared with us. We may capture limited personal data automatically via the use of cookies on our website. This website places small text files or cookies onto your computer to collect information about your browsing experience.

The Website uses the Hostinger web hosting platform, which places necessary cookies to ensure the Website functions effectively:

• svSession: To identify unique visitors and track visitor sessions on a site.
• hs: For security.
• XSRF-TOKEN: For security.

Visitors are also able to send an email by clicking the contact email provided through the Website. These emails will contain whatever relevant information you may wish to include in the message. We ask that you do not provide sensitive information (such as race or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; physical or mental health; genetic data; biometric data; sexual life or sexual orientation; and, criminal records). If you choose to provide sensitive information to us for any reason, the act of doing so constitutes your explicit consent for us to collect and use that information in the ways described in this policy or as described at the point where you choose to disclose this information.

Corporate Clients

Our policy is to collect only the personal data necessary for agreed purposes and we ask our clients to only share personal data where it is strictly needed for those purposes.

Where we need to process personal data to provide professional services, we ask our clients to provide the necessary information to the data subjects regarding its use. Our clients may use relevant sections of this privacy statement or refer data subjects to this privacy statement if they consider it appropriate to do so.

The Website does not collect or compile personal data for the dissemination or sale to outside parties for consumer marketing purposes or host mailings on behalf of third parties.

How we use your information

We do not collect or compile personal data for dissemination or sale to outside parties for consumer marketing purposes or host mailings on behalf of third parties. We use the information collected for purposes such as:

• Processing payments and delivering services.
• Communicating updates, promotions, or customer service inquiries.
• Analysing Website usage and improving our services.
• Ensuring the security and functionality of the Website.
• Complying with legal obligations.

Data retention

We retain the personal data processed by us for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation). In the absence of specific legal, regulatory or contractual requirements, our baseline retention period for records and other documentary evidence created in the provision of services is 8 years.

Data controller and contact information

The data controller is Student First Group Limited (registered in England & Wales under registration no. 11225625 and with its registered address at 1 Newton Road, Little Shelford, Cambridge, England, CB22 5HL.

If you have any questions about this privacy statement or how and why we process personal data, please contact us at:
Email: contact@sfg.ltd
Mail: Student First Group Ltd, New Broad Street House, 35 New Broad Street, London, EC2M 1NH

Individuals’ rights and how to exercise them

Access to personal data

You have a right of access to personal data held by us as a data controller. This right may be exercised by emailing us at contact@sfg.ltd

Amendment of personal data

To update personal data submitted to us, you may email us at contact@sfg.ltd

When practically possible, once we are informed that any personal data processed by us is no longer accurate, we will make corrections (where appropriate) based on your updated information.

Withdrawal of consent

Where we process personal data based on consent, individuals have a right to withdraw consent at any time. To withdraw consent to our processing of your personal data, please email us at contact@sfg.ltd

Other data subject rights

This privacy statement is intended to provide information about what personal data we collect about you and how it is used. As well as rights of access and amendment referred to above, individuals may have other rights in relation to the personal data we hold, such as a right to erasure/deletion, to restrict or object to our processing of personal data and the right to data portability.

If you wish to exercise any of these rights, please send an email to contact@sfg.ltd

Data Security

Data transferred over the internet by us and through the Website cannot be guaranteed as secure. While we take appropriate steps to protect your data, we cannot guarantee security during transit. Once data reaches your network, it is your responsibility to ensure its security.

The Website is hosted on the Hostinger platform. Hostinger provides us with a reliable and secure hosting service to ensure the functionality and protection of the Website. Your data may be stored through Hostinger’s data storage, databases, and general applications. They store your data on secure servers behind a firewall.

Analytics

We may use third-party service providers to monitor and analyse the use of the Website.

Google Analytics

Tracks and reports website traffic. You can opt-out by installing the Google Analytics opt-out browser add-on. Visit Google Privacy & Terms for more information.

We may use third-party Service Providers to monitor and analyse the use of our Service.

Complaints

We hope you won’t ever need to, but if you want to complain about our use of personal data, please email your complaint details to contact@sfg.ltd. We will look into and respond to any complaints we receive.

Changes to this privacy statement

We recognise that transparency is an ongoing responsibility so that we will keep this privacy statement under regular review.

This privacy statement was last updated on 8th January 2025.